Shipping information
Shipping Information
We are committed to providing you with the best possible shipping experience. Here are the details regarding our shipping process:
Shipping Couriers
We use SF Express, EMS, and DHL for our shipping needs. We reserve the right to choose the most convenient and effective courier for each order to ensure timely and safe delivery.
Shipping Locations
Orders will be shipped from either our Hong Kong warehouse or our China warehouse, depending on product availability.
Processing Time
Please allow 1-3 business days for your order to be processed by our warehouse.
Delivery Time
- Asia: Orders typically arrive within 7-10 business days.
- Rest of the World: Orders typically arrive within 14-21 business days.
Shipping Rates
- You can view the shipping rate on the checkout page.
Address
We provide delivery for both residential and business addresses. Please note that we do NOT deliver to hotels or PO Box addresses. A tracking number will be provided when your shipment is ready.
Contact Information
A contact number or mobile number is required for delivery.
Additional Information
The system will determine the region for your country, and no disputes regarding the assigned region will be entertained.
Thank you for shopping with us. If you have any questions or need further assistance, please contact our customer service team.
Free shipping
Free shipping on all orders over USD 100! This discount will be automatically applied at checkout, allowing you to save on shipping costs without any extra steps.
Customer service
If you have any issues, please don't hesitate to contact us at sales@case-studi.com. We are here to assist you and ensure your satisfaction with our services.
Secure payment
Customers can pay securely using credit card or PayPal. Credit card payments are managed by Shopify, ensuring your payment information is protected.
Warranty Policy
All powerbanks and keyboards are covered by a 1-year warranty. Rest assured, your purchase is protected with our warranty policy.