Shipping Information

Shipping Information

We are committed to providing you with the best possible shipping experience. Below are the details regarding our shipping process:

Shipping Couriers

We use SF Express, EMS, and DHL for our shipping needs. We reserve the right to choose the most convenient and effective courier for each order to ensure timely and safe delivery.

Shipping Locations

Orders will be shipped from either our Hong Kong warehouse or our China warehouse, depending on product availability.

Processing Time

Please allow 1-3 business days for your order to be processed by our warehouse.

Delivery Time

  • Asia: Orders typically arrive within 7-10 business days.
  • Rest of the World: Orders typically arrive within 14-21 business days.

Shipping Rates

  • Hong Kong: USD 4
  • China: USD 4
  • USA: USD 38
  • Asia: USD 25
  • Rest of the World: USD 38

Address

We provide delivery to both residential and business addresses. Please note that we do NOT deliver to hotels or PO Box addresses. A tracking number will be provided once your shipment is ready.

Contact Information

A contact number or mobile number is required for delivery. In some countries/regions, an ID card may be requested.

Additional Information

The system will determine the region for your country, and no disputes regarding the assigned region will be entertained.

Free shipping

Free shipping on all orders over USD 100! This discount will be automatically applied at checkout, allowing you to save on shipping costs without any extra steps.

Customer service

If you have any issues, please don't hesitate to contact us at sales@case-studi.com. We are here to assist you and ensure your satisfaction with our services.

Secure payment

Customers can pay securely using credit card or PayPal. Credit card payments are managed by Shopify, ensuring your payment information is protected.

Warranty Policy

All powerbanks and keyboards are covered by a 1-year warranty. Rest assured, your purchase is protected with our warranty policy.