Warranty Policy

Warranty Policy

Casestudi is dedicated to providing high-quality products and ensuring customer satisfaction. Our warranty policy outlines the coverage, conditions, and process for warranty claims on specific items purchased from our official website.

Warranty Coverage

  • Duration: Our warranty lasts for one (1) year from the date of purchase.
  • Products Covered: This warranty applies exclusively to keyboards and power banks purchased from casestudi-shop.com.

Conditions of Warranty

  • Normal Use: The warranty covers any defects in materials and workmanship under normal use.
  • Exclusions: The warranty does not cover:
    • Damage resulting from misuse, abuse, accidents, or unauthorized modifications.
    • Wear and tear from normal use.
    • Damage caused by external factors such as power surges or natural disasters.

Warranty Claim Process

  1. Initial Contact: If you encounter an issue with your keyboard or power bank, please contact our customer service team at [customer service email/phone number] with your order number and a description of the problem.
  2. Evaluation: Our team will evaluate the issue to determine if it qualifies under the warranty conditions.
  3. Resolution: If the claim is valid, Casestudi will either repair the product or send a replacement. The decision to repair or replace the item will be made at our discretion.
  4. Shipping Costs: Customers are responsible for the return shipping costs. Ship the defective product back to us, and if the item is found to be covered under warranty, we will cover the shipping costs for sending the repaired or replacement item back to you.

Additional Information

  • Proof of Purchase: A valid proof of purchase from casestudi-shop.com is required for all warranty claims.
  • Local Purchases: For products purchased from local retailers or distributors, please contact the local distributor or dealer for warranty claims.
  • Decision Rights: Casestudi reserves the right to make the final decision on all warranty claims.

We are committed to ensuring your satisfaction and will work diligently to resolve any issues covered under our warranty policy. Thank you for choosing Casestudi.